GGLOOP

Support

GGLoop is an internal task-coordination app for approved Gwaltney Group personnel.

Sign-in help

• Use an approved @gwaltneygroup.com Google Workspace account.
• If Google Sign-In succeeds but GGLoop denies access, ask a GGLoop administrator to confirm that the account is active.
• Never send a Google password to support.

Tasks and syncing

Pull to refresh in the app and confirm the device has internet access. GGLoop's website, Chrome extension, iPhone app, and Android app use the same task service, so an authorized task change should appear everywhere after refresh.

Attachments

Tap the labeled attachment control to preview a supported file. Sharing is a separate action in the preview. If a file will not open, report the file type and approximate size without emailing confidential content.

Home Screen widget

On iPhone, touch and hold the Home Screen, select Edit, choose Add Widget, search for GGLoop, and add the large widget. On Android, touch and hold an empty part of the Home Screen, choose Widgets, find GGLoop, and drag its widget into place. If a widget displays old information, open GGLoop and refresh once.

Notifications

Each user can open GGLoop Settings and independently choose Email and Push for new assignments, reassignments, Nudges, and tasks outstanding over 24 hours. An administrator can maintain those same choices for any active user. System-wide master switches remain available to administrators as an emergency stop.

Push notifications are optional. On iPhone, permission can be managed under Settings > Notifications > GGLoop. On Android, open Settings > Apps > GGLoop > Notifications. A user's GGLoop Push switch and the device's own permission must both be on. GGLoop's task, attachment, and widget features continue to work if notification permission is denied.

Android installation and updates

If GGLoop was privately installed from an APK instead of Google Play, download future APKs only from the private GGLoop link provided by Brian. Android may ask permission to install apps from that browser or file app. Installing a newer GGLoop APK over the existing app preserves its app data when it is signed with the same GGLoop signing key. Do not uninstall first unless support directs you to do so.

Account or privacy request

GGLoop accounts are created and managed by Gwaltney Group administrators; there is no public registration. To request account deactivation, correction, session revocation, or deletion of eligible data, email brian@gwaltneygroup.com.